After being promoted to store manager for a new branch of a large
department store chain, Kathryn was concerned about communication in the
store. Six department heads reported directly to her, and 50 full-time
and part-time sales associates reported to them.
Given this structure,
Kathryn worried about staying informed about all store operations, not
just those coming to her attention as senior manager.
What steps might
Kathryn take to establish and maintain an effective system of upward
communication in this store?
