Describe how managers might manage
negative behavior in the workplace.
Answer
When it
comes to negative behavior in the workplace, the main thing is to recognize
that it’s there. Pretending that negative behavior doesn’t exist or ignoring
such misbehaviors will only confuse employees about what is expected and
acceptable behavior. Although there’s some debate among researchers about the
preventive or responsive actions to negative behaviors, in reality, both are
needed. Preventing negative behaviors by carefully screening potential
employees for certain personality traits and responding immediately and
decisively to unacceptable negative behaviors can go a long way toward managing
negative workplace behavior. But it’s also important to pay attention to
employee attitudes since negativity will show up there as well. When employees
are dissatisfied with their jobs, they will respond somehow.
Source: Management,
11e (Robbins/Coulter)
