Describe how managers might manage negative behavior in the workplace.
When it comes to negative behavior in the workplace, the main thing is to recognize that it’s there. Pretending that negative behavior doesn’t exist or ignoring such misbehaviors will only confuse employees about what is expected and acceptable behavior. Although there’s some debate among researchers about the preventive or responsive actions to negative behaviors, in reality, both are needed. Preventing negative behaviors by carefully screening potential employees for certain personality traits and responding immediately and decisively to unacceptable negative behaviors can go a long way toward managing negative workplace behavior. But it’s also important to pay attention to employee attitudes since negativity will show up there as well. When employees are dissatisfied with their jobs, they will respond somehow.
Source: Management, 11e (Robbins/Coulter)