What impact is the increasing use of
information technology (IT) having on organizations?
Ans:
The
increasing use of information technology (IT) is dramatically affecting how
organizations operate and how they interface with their environments. In terms
of internal organizational aspects, IT has had the following effects:
• Individuals and teams can communicate
more easily and can electronically share information.
• The organization can operate with fewer
middle managers.
• Organizations can be flattened and
operate with fewer levels of management.
• The speed of decision making can be
increased.
• Coordination and control among decision
makers can be increased.
In terms of relationships with their
external environments, IT has helped organizations manage more effectively in
the following ways:
• IT helps with customer relationship
management by providing information regarding customer needs, preferences, and
satisfactions.
• IT helps organizations in all aspects of
supply chain management.
• IT helps organizations to monitor
outsourcing and other business contracts.
Source: Management, 11th Edition -
John R. Schermerhorn
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