Answer:
Frederick Herzberg's two-factor theory suggests that there
are two types of factors in the workplace: hygiene factors and motivational
factors. Hygiene factors are extrinsic factors, such as supervision, pay,
company policies, and working conditions. The absence of one or more hygiene
factors can lead to a state of dissatisfaction, but their presence does not
lead to a greater desire to excel at one's job.
Motivational factors are intrinsic factors, like advancement, recognition, responsibility, and achievement, that are directly related to job satisfaction. The absence of motivational factors does not cause dissatisfaction; rather, a state of neutrality.
Herzberg suggests that managers must make sure that hygiene factors have been addressed to move employees from a state of "dissatisfaction" to a state of "no dissatisfaction" and must add one or more motivational factors to move employees from "no satisfaction" to "satisfaction".
Motivational factors are intrinsic factors, like advancement, recognition, responsibility, and achievement, that are directly related to job satisfaction. The absence of motivational factors does not cause dissatisfaction; rather, a state of neutrality.
Herzberg suggests that managers must make sure that hygiene factors have been addressed to move employees from a state of "dissatisfaction" to a state of "no dissatisfaction" and must add one or more motivational factors to move employees from "no satisfaction" to "satisfaction".
Organizational Behavior / Robbins & Judge - 14th edition
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