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Thursday, November 29, 2012

Behavior | What is emotional intelligence?

What is emotional intelligence and what are the five dimensions? ?




















Answer:
Emotional intelligence is one's ability to detect and manage emotional cues and information. People who know their own emotions and are good at reading others' emotions may be more effective in their jobs – the ability to handle the emotions of others.

Several studies suggest that emotional intelligence plays an important role in job performance, although this belief is not universally shared among organizational behavior researchers.


It is comprised of dimensions: self-awareness (the ability to be aware of what you're feeling), self-management (the ability to manage one's emotions and impulses), self-motivation (the ability to persist in the face of setbacks and failures), empathy (the ability to sense how others are feeling), and social skills (the ability to handle the emotions of others.



http://wps.prenhall.com/bp_robbins_ob_14/150/38480/9851135.cw/index.html

Organizational Behavior / Robbins & Judge - 14th edition

http://wps.prenhall.com/bp_robbins_eob_10/114/29314/7504427.cw/index.html

Essentials of Organizational Behavior / Robbins & Judge - 10th edition

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