Identify and describe the four steps
in the control process.
ANSWER
The four
steps in the control process are: step 1 –– establish objectives and standards;
step 2 –– measure actual performance; step 3 –– compare results with objectives
and standards; and step 4 –– take corrective action as needed. A brief
description of each step is provided below.
• Step 1 –– establishing objectives and
standards. The control process begins when performance objectives and standards
are set through planning. Both output standards and input standards are
established at this step.
• Step 2 –– measuring actual performance.
During this step, attention is devoted to accurately measuring actual
performance results (output standards) and/or performance efforts (input
standards).
• Step 3 –– comparing results with
objectives and standards. The comparison made at this step is summarized by the
following control equation: Need for Action = Desired Performance – Actual
Performance. Methods of comparing desired and actual performance can be
assessed through any of the following alternatives: a historical comparison, a
relative comparison, or an engineering comparison.
• Step 4 –– taking necessary action. This
step involves taking any action necessary to appropriately address differences
between desired and actual performance. Managerial attention is focused on
those situations with the most significant deviations between desired and
actual performance. Two types of exceptions can be recognized with the control
equation: a problem situation and an opportunity situation.
Source: Management, 11th Edition
& 12th Edition- John R. Schermerhorn
Control process is the system that allows to set, measure, match and tweak any business activities such as production, packaging, delivery and more.
ReplyDeleteControlling is the most essential part of management process.