Identify and describe the three
types of control.
ANSWER
• Feedforward controls – also called
preliminary controls, take place before a work activity begins. They ensure
that objectives are clear, that proper directions are established, and that the
right resources are available to accomplish them. Feedforward controls are
preventive in nature. The goal is to solve problems before they occur by asking
an important question: “What needs to be done before we begin?”
• Concurrent controls – also called steering
controls, focus on what happens during the work process. They make sure things
are being done according to plan. The goal of concurrent controls is to solve
problems as they are occurring. The key question is “What can be done to
improve things right now?”
• Feedback controls – also called
postaction controls, take place after the work is completed. They focus on the
quality of end results rather than on inputs and activities. Feedback controls
are largely reactive; the goals are to solve problems after they occur and to
prevent future ones. They ask the question “Now that we are finished, how well
did we do?”
Source: Management, 11th Edition
& 12th Edition- John R. Schermerhorn
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