Explain emotional
intelligence and its components. How would you evaluate your personal
competency with respect to the components of emotional intelligence? How might
a person’s level of emotional intelligence influence his/her effectiveness as a
leader?
ANSWER
Emotional intelligence (EI) is both the ability to
understand emotions in one’s self and others and the ability to use that
understanding to guide behavior. There are five components of emotional
intelligence in which people should strive to develop competency. The students
should evaluate themselves against these components, which are:
• Self-awareness –– the ability to understand one’s own
moods, emotions, and drives, and how they affect others.
• Self-regulation –– the ability to think before acting and
to control disruptive impulses or moods.
• Motivation –– the ability to work for more than money or
status, and to work with perseverance and high energy.
• Empathy –– the ability to understand the emotions of other
people and deal with others according to their emotional states.
• Social skill –– the ability to manage relationships, build
interpersonal networks, and establish social support.
Technical (or knowledge-based) skills and cognitive (or
analytical) skills are threshold or baseline capabilities for leadership.
Leadership excellence depends on emotional intelligence in addition to these
threshold capabilities. Thus, a person’s effectiveness as a leader will be
diminished if he/she does not possess sufficient emotional intelligence in
addition to technical and cognitive skills.
Source: Management, 11th Edition & 12th
Edition- John R. Schermerhorn
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